
Why do values matter?
A partnership is a relationship where two or more parties, having shared visions, goals, and values, form an agreement to do something great together.
You generally have shared visions and goals with your cleaning company; a clean building, few complaints, minimize costs, etc.
However, it is rare to have shared values. Without shared values you do NOT have a partnership

company if you DON’T have a
partnership?

Do you believe in partnership as much as we do?
Our values are your values
- transparency
- disrupt the status quo
- employee empowerment
- put the customer first in everything we do
- be true to yourself
- partnership above all else
- continuous improvement
- common sense should always
- be common practice
Our Mission
Our company is dedicated to customers

Our Manifesto
Why should you choose our company
- There are people who demand something different.
- They know there is a better way.
- The individuals.
- The one-of-a-kinds.
- The truth-tellers.
- The hand-shakers.
- The truth-tellers.
- The one-of-a-kinds.
- The individuals.
- They know there is a better way.
- The status quo is not for them.
- They seek honesty, uniqueness, and personalization.
- We clean for these kinds of people.
- While some see them as a burden, we see a partner.
- They seek honesty, uniqueness, and personalization.
- Without the standards of the industry hanging over their heads,
- People are free to experience a unique service for a unique individual.
- Experience different.
Our Values

What makes us completely different?
- The other guys focus on the commodity
of cleaning - It is our mission to create lasting
partnerships with the people we
serve
We believe
We are looking to find customers who believe what we believe
- If you view your cleaning company as a commodity, you will receive commoditized service.
- Turnover goes down when thank-you’s and smiles go up.
- It is our responsibility to give back to to the communities we serve.
- If you need a cleaning company, it might as well be one you enjoy.
- If all else is equal, support local over national.
- A cleaner’s self worth, value and happiness comes from being empowered to do right by the customer.
- Partnerships require a long-term approach.
- Relationships matter.
- Happy cleaners create happy customers.
Big enough to execute, small enough to care





























some of our partners, past and present




Ready to give Oranje a try?
Do you want to partner with a cleaning company that genuinely cares?

Others establish their operational plans and then see how they fit with their company values. We build lasting partnerships with the people we service by allowing our values to drive our operations and not the other way around.
Simplified Communication
Through Technology
We have made investments in technology to facilitate communication. We understand that our partnership is only as good as our communication. For most day-to-day communication, we encourage our primary points of contact to pick up the phone or send your designated Operations Manager an email. However, it is also critical to make it easy to receive feedback from all of your associates and visitors, regardless of their location.
We use a technology called SWEPT which allows your associates and visitors to send a text message or call a phone number we have designated for your account. In doing so, they are able to report problems they see in real-time.
Place stickers or cards so your associates and customers can provide real-time feedback. This automatically logs in an issue in our systems so that we can proactively and urgently address the concern.
1+ Customer Service
The concept of 1+ Customer Service was inspired by our experience in servicing high end resorts. The principle is simple: if we make a mistake, of course you expect us to fix the mistake. But being a partner is understanding that you need to do more than just correct the mistake, you need to also give something extra in return. Again, we empower our associates to determine the appropriate remedy, but we do hold them accountable to the 1+ philosophy. For example, if we miss a trash, we will pick up the trash, but we might also bring by a cookie. Or if we make a bigger mistake we might stop by with a box of doughnuts. Just like the best restaurants replace a burnt stake but also give you a free dessert, we employ the same mentality.
Mistake | Ideas for 1+ |
---|---|
Missed trash | $5 Starbucks gift card |
Poor vacuuming | Bring by doughnuts |
Run out of TP | Write a handwritten note |
Recurring mistake | Give a discount on their invoice |
Forgot a task | Clean a carpet spot |
Invoicing error | Stop by and say “I am sorry” |
100% Satisfaction Guarantee
This goes without saying; if you aren’t happy with our service for any reason, we will make it right. This could be in the form of a credit, redone service, or extra work on your behalf. Partnership requires a long-term view. We understand that in order to build your trust and loyalty we can’t be concerned only about short-term profitability.
Oranje Happy Van
Each week one of our Operations Managers is assigned the Oranje Happy Van. They are empowered to visit their customers all week and bring…happiness. This could be doughnuts for the building, a carpet cleaning team, or a bunch of balloons. Not only does the happy van bring happiness, but it also is a great way to keep our associates thinking creatively and to encourage more face-to-face visits with their customers.
Oranje Rewards
For each referral you provide where Oranje is awarded the contract, we will provide you a monthly discount that equates to 5% of the monthly value of the new contract. Your company will receive this discount each month so long as we maintain the cleaning relationship with the referral.
We Solicit Feedback On Behalf Of Our Cleaning Associates
One might assume that being a cleaner at night is a bad job and the only reason someone does it is because they have no other options. We have found that in fact, cleaning can be a bad job, but it is not because of the reasons you might think. It isn’t bad because of the pay. It isn’t bad because the work is hard. What makes it a bad job is the lack of acknowledgement for your hard work. We had an associate equate cleaning at night to giving a gift to your kids every day, but never being able to see them smile in return. That is truly sad.
Why is it important that a cleaning associate is happy? Well, unhappy cleaners lead to poor operational execution, poor morale, and high turnover. And all of these factors lead to a building that is not clean and repeat issues.
Knowing that what makes cleaning a bad job is the lack of feedback, allows us to implement a simple solution: get our cleaners feedback! One of the primary jobs of our Operations Managers is to visit you the customer and solicit that feedback.
Quarterly Company Events: The Oranje Grove
Every 3 months we host a company event in conjunction with a local charity. We invite all of our customer’s, associates, and vendors so that we can give back to the community together. We call this the Oranje Grove.
Quarterly Newsletter: The Oranje Grove
KPIs For Shared Inspections
We believe that you need to inspect what you expect. For that reason, we set Key Performance Indicators (KPIs) to hold our Operations Managers and Operation Supervisors accountable for inspections. Each inspection is customized to your individual location and the inspection is shared with you proactively – including the good and the bad. Most companies are afraid to share deficiencies in an inspection, but we believe in transparency. If we find something wrong, we want you to know that we saw it and more importantly we want you to know that we are already working to fix it.
Transparent Inspecting
We believe our Quality Assurance program to be one of the best given it’s features to hold employees accountable and provide timely feedback and communication internally and externally. Swept is a web-based platform that provides detailed reports instantaneously and is fully customizable to mirror the scope of our contract, by building.
Each area type, whether it be a corridor, office, or restroom, is loaded with the specifications that are to be performed based on the contract. For example, if inspecting a restroom, our Operations Manager will be prompted to inspect the following items:
Once inspected, items will either be marked as Exceeds Standard, Meets Standard, or Below Standard. This report is automatically shared with our front-line staff and immediate correction is to take place. In addition, a complete inspection report is emailed to the manager and customer.
Electronic work order system
We use Salesforce as our work order and project scheduling system. When an issue comes in or project is scheduled, it is logged into Salesforce and appears on the relevant manager’s app. When the ticket is closed, you will receive an email with the pictures of the completed job or issue resolution.
Data driven account
We hold account reviews with you and your executive team two times per year.
It is our responsibility to be accountable to the hours we quoted in the contract. Of course, there may be variances day over day, but over a month’s time we should be on par. The biggest driver to consistency is ensuring we are providing the contracted man-hours. We will share this report with you proactively, so together we can make decisions regarding if the time is sufficient to address the scope.
We review the number of inspections, results of the inspections, supply order history, cleaner moods, etc. We share this information with you transparently so that we can make the right decisions for your business.
If it is dirty, clean it
Such a simple concept – if it is dirty, clean it! Unfortunately, the industry has trained cleaning customers and companies alike that everything is driven off a scope of work and if it is not on the scope of work, then it can only be done at an additional cost.
Oranje takes a holistic view of your facility and when we put together our pricing it will include everything from cleaning your carpets, tile, VCT, windows, etc. In addition, our cleaners have time built into their job each day to take care of anything that might popup or they see needs attention. Ultimately, it is our job to ensure your buildings are clean and a great partner just takes care of things for you without you feeling nickel-and-dimmed.
Task | Oranje Scope | Other Cleaning Company Scope |
---|---|---|
Carpets | carpets should always be free of visible stains and debris | Vacuum high areas 1x / day |
Vacuum privare areas 1x / week | ||
Full carpet cleaning and extraction: Price provided, and service offered when requested | ||
Spot cleaning: Price provided, and service offered when requested |
Clear understanding of expectations
Working as an associate at Oranje does have its benefits, but with those benefits comes higher expectations. We expect that all of our associates understand and live our mission and values. With empowerment also comes additional responsibility. Because we ask more of our associates, we make it our number one priority during on boarding and continuing education to ensure they all understand what is expected of them.
Oranje has a Director of Operations, JC Reyes, who is responsible for all training aspects, in addition to spearheading Oranje University, which is our video-based training module provided to front-line staff.
Pay attention to what matters
Oranje will have designated Operation Managers and Supervisors to oversee the quality and assist with training needs throughout the duration of this contract. An app-driven “Hot Spot Checklist” is incorporated at all job sites and we have found this to be extremely helpful in correctly determining the root cause and correcting behaviors so that deficiencies are not consistently overlooked. After an agreed period of nightly inspecting, the issue drops down the “Close to Being Corrected” table. After continuing to receive zero complaints, the item is considered resolved and removed from the list.
Electronic inventory control
Our staff at each location enter their supply inventory within our SWEPT App to provide real-time inventory levels. We establish par numbers, so when a building gets low on supplies, an order is quickly placed and delivered to the location within 24 hours. This allows our employees to always have the supplies they need, while our customers never have to worry about running out of paper goods utilizing a restroom. Orders placed are approved by the Operations Manager to ensure only approved cleaning chemicals and paper goods are being used on site.
Hire for culture, Train for cleaning
As we will get into later, we believe that cleaning is a commodity. What makes us completely different from all other cleaning companies is out laser focus on building lasting partnerships with the people we serve (we serve our customers as well as our associates). In order to maintain this culture, it is imperative we focus on people that buy into our philosophy. That is why our HR department, when hiring puts 90% of their hiring decision into personality fit and 10% into cleaning expertise. To help our HR department, we use a personality-based assessment during the hiring process.
2-For-2
Our 2-For-2 program is a representation of our values in action. Under this program, we pledge to give 2% of our monthly invoice back: 1% goes to a charity that share the values of CBRE and Oranje and 1% goes back to our cleaning associates that service your branches.

We are run by a simple belief
We are a people company;
we just happen to do commercial cleaning.
That’s why we put you first in everything we do; and why we show our colors in every building we clean. That’s why we believe in transparency and that common sense should always be common practice.
We’ve always been a cleaning company focused on partnerships. It has guided our decisions and it has driven our people.
Because when you’re an Oranje in an industry of beige, people expect something different and that’s exactly what we want!